Shipping Policy

Free Shipping Within the USA

We proudly offer FREE standard shipping on all orders delivered within the contiguous United States (48 states).

Order Processing
  1. Orders are typically processed within 1–2 business days.
  2. Orders placed on weekends or holidays will be processed on the next business day.
  3. Once your order ships, you will receive a shipping confirmation email with tracking information.
Delivery Times
  1. Standard shipping: 3–7 business days
  2. Delivery times may vary depending on product availability and destination.
Shipping Exclusions

Free shipping does not apply to:

  1. Alaska, Hawaii, Puerto Rico, Guam, or other U.S. territories
  2. International shipments
  3. Expedited or special freight services
  4. Oversized custom-built hydraulic cylinders requiring freight transportation

Additional shipping charges may apply for these destinations and services.

Damaged or Missing Shipments

Please inspect your order upon delivery. If your shipment arrives damaged, incomplete, or incorrect, contact us within 5 business days of delivery so we can resolve the issue promptly.

Return & Refund Policy

30-Day Return Policy

We want you to be completely satisfied with your purchase. If you're not satisfied, you may request a return within 30 days of receiving your order. This aligns with common return practices among hydraulic equipment suppliers.

Return Eligibility

To qualify for a return:

  1. The item must be unused and uninstalled.
  2. The item must be in its original condition.
  3. All original packaging, manuals, and accessories must be included.
  4. Proof of purchase or order number is required.
Non-Returnable Items

The following items cannot be returned:

  1. Custom-built or made-to-order hydraulic cylinders
  2. Special-order products
  3. Products that have been installed, modified, damaged, or used
  4. Clearance or final-sale items

How to Start a Return

To initiate a return:

  1. Contact our customer service team with your order number.
  2. We will provide return instructions and a Return Authorization (RA) number if approved.
  3. Securely package the item and return it according to the provided instructions.

Returns sent without prior authorization may be refused. This is a common requirement in industrial equipment returns.

Return Shipping
  • If the return is due to our error (wrong item shipped, defective product, or shipping damage), we will provide a prepaid return label.
  • For all other approved returns, the customer is responsible for return shipping costs.
Refunds

Once your return is received and inspected:

  1. Approved refunds will be issued to the original payment method.
  2. Refunds are typically processed within 5–10 business days after inspection.
  3. Original shipping charges (if any) are non-refundable unless the return resulted from our error.
Defective or Warranty Claims

If you believe a product is defective, contact us immediately. Warranty claims are evaluated according to the manufacturer's warranty terms and may require inspection before replacement or refund approval.

Contact Us

For questions regarding shipping, returns, or warranty claims, please contact our customer support team:

Email: sales@amraphydraulics.com
Phone: (515)-309-1469
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)