The Hydraulics Shop Return & Refund Policy

  1. General Policy

We at The Hydraulics Shop pride ourselves on delivering top-quality hydraulic solutions for a variety of industries. However, we understand that sometimes a product may not fit your exact needs. Our return and refund policy ensures that you can shop with confidence.

  1. Return Period

Products purchased from The Hydraulics Shop may be returned within 30 days of the delivery date for a full refund, provided they meet the criteria outlined below.

  1. Return Conditions
  • Products must be returned in their original condition, free from any signs of use, wear, or damage.
  • Returns are accepted within 30 days from the date of delivery.
  • All original packaging, manuals, and accessories must be included.
  • Customized or special order products may not be eligible for returns unless they are defective.
  1. Defective or Damaged Items

If you receive a product that is defective or damaged during shipping, please notify us within 7 days of receipt. We will arrange for a replacement or refund, and cover the return shipping costs.

  1. Refunds
  • Refunds will be processed using the original payment method.
  • Once the return has been received and inspected, refunds will generally be processed within 5-7 business days.
  • Original shipping costs, if any, are non-refundable.
  1. Exchanges

We offer exchanges on items of equal or lesser value, provided the product you wish to exchange for is in stock. If the replacement item is of lesser value, the difference will be refunded.

  1. Return Shipping

Unless the return is due to a defective or damaged item, the customer is responsible for all return shipping costs. We recommend using a trackable shipping service to ensure your product arrives at our facility.

  1. Restocking Fee

A restocking fee of 15% may be applied to returns of large orders or specialized equipment. This will be deducted from the refund amount.

  1. International Returns

International customers are responsible for all shipping costs, customs duties, taxes, and fees associated with returning items. Refunds will not include these additional costs.

  1. Modifications to this Policy

The Hydraulics Shop reserves the right to modify this policy at any time. Changes will be effective immediately upon posting to our website.

Collections